Return and Exchange Policies
Dissatisfied by your order?
Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable. If however the costume returned is defective, we will exchange the costume free of charge and will cover for shipping (standard day). We will require a photo of the defective item before initiating an exchange.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can't receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything.
The following items are NEVER returnable:
- Special Order Items
- Props that require special delivery
Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.
How do I send back the item(s) I want to return?
Please read through our return policy to make sure your item is eligible for a refund. It is recommended that your return use a traceable shipping method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
Please return all products to:
BCozy
Attn: Return Department
1487 W. 178th Street Suite 300-B
Gardena, CA 90248
All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing our email to be delivered to you. Please contact us at 1-888-957-1119 and we'll help you with your return. If you choose to call or email us about your return, please include the following information:
- Your email address
- Your order number
- A brief description of the issue
- Any item damage or shortage, if applicable. A photo would be make your refund and exchange processes faster.
How long will it take to receive my refund?
We generally process returns within two weeks of receiving the product back. During the Halloween season this process may take up to 4 weeks.
Can I exchange what I ordered?
No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items.